Refund policy

Return & Refund Policy

We want you and your dog to be happy with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return, refund, or replacement.

How returns work

To start a return, contact us at contact@amblepaws.com with your order number and a brief description of the issue. In most cases, we do not require you to ship the item back to us. Instead, we may ask you to send a few photos of the product so we can quickly assess the issue and process a refund or replacement — no need to repackage or mail anything back. Once approved, refunds and replacements are typically handled within a few business days.

For a small number of items where a physical return is required, we'll provide clear instructions and a return address at that time.

Eligibility

To be eligible for a return or refund, your request must be made within 30 days of delivery, and you'll need your order number or proof of purchase. Items should be reported in the condition you received them (unused, with original packaging) unless the return is due to a defect, damage, or an incorrect item.

Damages and issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or not what you ordered, contact us within 48 hours of delivery at contact@amblepaws.com with photos of the issue — we'll make it right with a replacement or refund at no extra cost to you.

Exceptions / non-returnable items

Certain items cannot be returned or refunded, including sale items and gift cards. Contact us if you have questions about your specific item.

Exchanges

Need a different size or item? Contact us at contact@amblepaws.com — the fastest way is to request a refund on the original item and place a new order for what you need.

Refunds

Once your return request is approved, we'll notify you and issue your refund to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund. Original shipping fees are non-refundable.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at contact@amblepaws.com.